This privacy statement explains how we use any personal information we collect about you when you contact us by phone, email, letter, attend any of our events or when you use our website

We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices.

Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with current data protection regulations.

What information do we collect about you?

We collect information about you when you fill in an online form to:

• Register for information about volunteering
• Sign up for email updates
• Contact us
• Complete surveys or provide feedback.

This information may include:

• Name, role and organisation
• Contact details, including email address
• Demographic information such as postcode and interests.

We collect material that you proactively post to our site and any correspondence you have with us.

When you contact us by email, letter or on the phone, we may also record this information on our management system to help us process your request

The most commonly collected personal information are your name and contact details including postal address, telephone number and email address and, where applicable, your social media profile. We may also process the following:

• Your date of birth and gender.
• Financial information you provide where you make a payment, such as bank details and/or credit/debit card details (although we don’t store credit or debit card details).
• Information as to whether you are a taxpayer so that we can claim Gift Aid.
• Details of work history and qualifications (eg if you volunteer with us).

Certain categories of personal information are regarded by the law as more sensitive than others.  This is known as ‘special category’ or ‘sensitive personal data’ and covers things like information about your health, ethnic origin, religious beliefs, political opinions or any genetic or biometric data that is used to identify you.

Where do we store your information?

Your personal data are stored securely in paper form and electronically, in full compliance with UK data protection regulations.

How do we use your information?

We collect information about you to effectively manage your query, process your donation or fulfil any contract we have with you.

We use information collected from your website visits to personalise your future visits and to improve the experience we provide to our online users. For example, information like the browser and device you are using helps us to maintain usable and accessible websites for all our audiences.

We also use your information to help us develop products and services that you may need and, where we have a lawful basis and permission to contact you, we may use it to send you relevant and timely information about the help and support we offer.

We do not usually collect ‘sensitive personal data’ about our supporters unless there is a clear reason for doing so, such as needing to ensure that we provide appropriate facilities or support to enable you to participate with us.

How long do we keep your information?

We do not keep your information for longer than necessary. We keep financial information for seven years due to legal requirements, and we delete all other personal information from our management system if we have had no contact with you for three years.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can:

• email  info@beginningagain.org.uk

Keeping your information up to date

We want to make sure that any personal information we hold about you is accurate and up to date. Please contact us to correct or remove information you think is inaccurate.

Sharing your information with other organisations

Beginning Again will not sell your information to any third party. We may share your information with third parties where we have legal duty to do so.

Who we are and how to contact us

Beginning Again is registered in England as a Charitable Incorporated Organisation (1185334).

If you have any questions about our privacy policy or information we hold about you, you can:

• Email: info@beginningagain.org.uk
• Call: 07706070631

February 2022